Once a week, since September I have had a grad school night routine. I leave my house at 5pm, and drive for 14 minutes to Cambridge. I park in Harvard Square at my school (not Harvard,
btw), and walk for 5 minutes to
Boca Grande. Every week I order the same thing: Cheese
quesadilla with all the toppings, a side of rice, and water. The total each week comes to $4.98.
Tonight was a little different. T decided to come with me, and to walk around Harvard Square while I was in class. We drove, parked, and walked as usual. I ordered my normal fare, and T ordered a chicken platter and a small iced tea. The total came to $16.80. I paused, thinking that this was a bit high,
considering my meal is usually $5.00, but then payed the cashier, assuming that T's meal was a lot more expensive than mine.
Once we were sitting down eating, I surveyed the menu board. T's meal was in fact only $4.50, and his drink was $1.50. I was cheated!
I ate my meal like a civilized person, and then informed T that I was going to get my money back. I went up to the cashier and informed her that I had been over charged. She re-totaled up what we ordered, and it came to $12.00. I explained that I had been charged $16.80. She asked if I had a receipt, and I told her that she never gives me a receipt. No receipt, no refund. What?
I argued as best I knew how, even asking to speak to the manager. "No manager," I was told.
In a shaky voice I informed the cashier that I come into the restaurant every single week, and that they were about to lose me as a customer over $5.00. She told me that was fine. I held back my tears and stormed out, T following behind.
He asked me if I was more upset about the $5.00 or the fact that I could no longer go back there. No doubt, I am more upset that I will never eat one of their delicious cheese
quesadillas again. Yet another thing to mourn.
-b