Parting Is Such Sweet Sorrow
Once a week, since September I have had a grad school night routine. I leave my house at 5pm, and drive for 14 minutes to Cambridge. I park in Harvard Square at my school (not Harvard, btw), and walk for 5 minutes to Boca Grande. Every week I order the same thing: Cheese quesadilla with all the toppings, a side of rice, and water. The total each week comes to $4.98.
Tonight was a little different. T decided to come with me, and to walk around Harvard Square while I was in class. We drove, parked, and walked as usual. I ordered my normal fare, and T ordered a chicken platter and a small iced tea. The total came to $16.80. I paused, thinking that this was a bit high, considering my meal is usually $5.00, but then payed the cashier, assuming that T's meal was a lot more expensive than mine.
Once we were sitting down eating, I surveyed the menu board. T's meal was in fact only $4.50, and his drink was $1.50. I was cheated!
I ate my meal like a civilized person, and then informed T that I was going to get my money back. I went up to the cashier and informed her that I had been over charged. She re-totaled up what we ordered, and it came to $12.00. I explained that I had been charged $16.80. She asked if I had a receipt, and I told her that she never gives me a receipt. No receipt, no refund. What?
I argued as best I knew how, even asking to speak to the manager. "No manager," I was told.
In a shaky voice I informed the cashier that I come into the restaurant every single week, and that they were about to lose me as a customer over $5.00. She told me that was fine. I held back my tears and stormed out, T following behind.
He asked me if I was more upset about the $5.00 or the fact that I could no longer go back there. No doubt, I am more upset that I will never eat one of their delicious cheese quesadillas again. Yet another thing to mourn.
-b
Tonight was a little different. T decided to come with me, and to walk around Harvard Square while I was in class. We drove, parked, and walked as usual. I ordered my normal fare, and T ordered a chicken platter and a small iced tea. The total came to $16.80. I paused, thinking that this was a bit high, considering my meal is usually $5.00, but then payed the cashier, assuming that T's meal was a lot more expensive than mine.
Once we were sitting down eating, I surveyed the menu board. T's meal was in fact only $4.50, and his drink was $1.50. I was cheated!
I ate my meal like a civilized person, and then informed T that I was going to get my money back. I went up to the cashier and informed her that I had been over charged. She re-totaled up what we ordered, and it came to $12.00. I explained that I had been charged $16.80. She asked if I had a receipt, and I told her that she never gives me a receipt. No receipt, no refund. What?
I argued as best I knew how, even asking to speak to the manager. "No manager," I was told.
In a shaky voice I informed the cashier that I come into the restaurant every single week, and that they were about to lose me as a customer over $5.00. She told me that was fine. I held back my tears and stormed out, T following behind.
He asked me if I was more upset about the $5.00 or the fact that I could no longer go back there. No doubt, I am more upset that I will never eat one of their delicious cheese quesadillas again. Yet another thing to mourn.
-b
10 comments:
Aaaaaaaaaaaaaaaaaaaaaaaaaaaaah! I wish I had been there to fight with you!
Oh wow...thats an unfortunate turn of events.I suspect though that had you spoken to the manager, it might have turned out differently.
Either way, *hugs*
If it is a place that you really love, how about speaking to the manager when s/he is present. You might get a resolution and maybe that snotty cashier will even get reprimanded!!
ARGH!!!!!!
I hate that stuff. I agree with Wisconsin Mommy, I think you should call, and get the manager. Letting him know how one of his cashiers handled the situation.
I used to manage a food restaurant, and in this situation, I would have given you a free meal.
Good luck!
I hate it when I play the justifiably irate customer role and get rejected. There must be a nicer and tastier taco joint that deserves your business.
Oh B that sucks... You should try Ana's it just as good if not better. They are in Davis across from the Burren. I'm sorry. You could get take out from the Border Cafe the prices there are pretty good especially with take out.
I know they aren't the same, but they're other options.
After having gotten robbed with change several times I have recently begun again to diligently count my change ALL the time, It is quite surprising how often mistakes seem to happen.
How about writing a letter to the manage from a loyal customer? Sorry you had a bad experience.
oh, sorry about that. Yes, write a letter, and mention it is illegal not to give receips, for without receips tax man doesnt know how much taxes they need to pay on the income.
AGH! These freakin companies make me want to SPIT nails. Write them, I will write them for you! This is the last thing you need.
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